Collections: Lessons from the Last Six Months
Trevor Watson | August 4, 2020
Collections and portfolio servicing have been a rollercoaster ride since the onset of the COVID-19 pandemic in March of this year. The initial lockdowns, furloughs and layoffs resulted in widespread implementation of deferment programs and moratoriums on repossessions. The emergency stimulus from the government threw lifelines to millions of consumers and staved off the expected surge in delinquency and defaults. Only to be followed by additional pullbacks after an unsuccessful attempt at reopening. Now the moratoriums are expiring, the enhanced unemployment has lapsed and is likely to come back in a reduced capacity, while the economy struggles to find its footing in a patchwork of federal, state and local responses.
Amidst all of this, LHPH dealers are trying to manage their portfolios in a responsible fashion while understanding and working through the challenges their customers have been faced with. Bill Elizondo, COO at AFS Dealers, has compiled a list of best practices for LHPH and BHPH collections learned through the first six months of navigating these challenges.
You can find his recommendations in the most recent NVLA LeaseWire: